Contact us
Whatever you need, here is where it goes and roughly how long it takes.
Where to send what
General enquiries
hello@smart.homes
Questions about products, our recommendations, or anything else. We aim to reply within two business days.
Corrections
corrections@smart.homes
Found a factual error? Tell us the page and the specific claim. We take these seriously and act quickly.
Privacy requests
privacy@smart.homes
Access, correction or deletion of your information. See our privacy policy for your rights.
Installer partnerships
partners@smart.homes
Licensed, insured installers interested in joining our network. Include your licence number and service area.
Looking for a quote?
Use the form below rather than emailing. It captures what an installer needs to give you a useful answer — your ZIP code and what you are planning — and routes it to someone who covers your area. It takes about forty seconds and there is no obligation.
A note on what we cannot do
We are a research and referral service, not a service provider. That means we cannot:
- Provide technical support for a product you own — the manufacturer is the right contact.
- Resolve a dispute with a security company you contracted directly. If it involves an installer we introduced you to, do tell us, because we take that seriously and it affects whether they stay in our network.
- Give legal, insurance or financial advice. We can explain how systems generally affect insurance discounts, but your insurer decides.
- Recommend a specific installer by name publicly. Matching is based on your location and project.
If an installer we matched you with was poor
Tell us. Email hello@smart.homes with what happened. We vet installers individually and remove them from the network when there is a pattern of complaints — but that only works if people tell us. We will also find you a different match if you still want one.